Although it sounds like a no-brainer, internal communication within teams and across the broad spectrum of your brand can be muddy, speculative, and less than cohesive. Unless your company is proactive in letting everyone in your team or your company in on all developments that happen in your growing company, miscommunications are likely to cost your company in the long run. Sometimes business owners and managers think they’re on the same page as the rest of their personnel, but often this is not the case. Effective internal communication breeds a sense of community. Safe within that space, team members feel the confidence that empowers them to make a difference, even stepping up their games beyond the expectations of their roles.
In order to tap into the wealth of insights, knowledge, and talents of your employees, managers need to equip their personnel with the tools to build an open, collaborative and progressive thinking culture within their businesses. To develop these kinds of workspaces, here are five tips we stand behind
Tip 1: Let the conversations begin
Something as simple as instant messaging can be a great conversation starter and also makes a great way to:
- Manage multiple conversations at the same time
- Collaborate with remote members of your team
- Break down language barriers
- Reference ideas and archive conversations for future projects
- Save on long distance phone call expenses
Use chat rooms and listservs
Creating more ways for your employees to exchange ideas, receive and contribute information in addition to asking questions, chat rooms and listservs work to enhance communication at company, department, and team levels. Strengthening connections between peers and colleagues encourages workers to seek advice from their fellow teammates. This exchange of knowledge and information strengthens bonds between colleagues and helps to bridge communication gaps.
Tip 2: Vertical and horizontal communication upgrade
The right tools matter in peer-to-peer and employee-to-manager communication improvements. Internet relay chat services, such as Slack and HipChat, work to improve peer-to-peer communications via their easy-to-use platforms. For peer-to-peer connections, as well as employee-to-management communications, these platforms give each employee or manager a voice on matters important to them.
On a larger scale, collaboration software, such as Vocoli, can track employee suggestions, allow team members to get input from higher-ups, connect team members with executives and projects in progress and create accountability for managers and owners in regards to their employees’ ideas and suggestions. Ideas emerging within teams that could profit the company usually go unnoticed without middle management input. With more vertical communication lines open to receive ideas and suggestions, a more innovative and productive culture develops within organizations.
Tip 3: Budgeting for better communication pays off
For better communication within a company to work, corporate communication managers need resources. Building strong relationships within an organization involves investigating and evaluating the dynamics of your current communication systems. Drawing on feedback from employees and listening to constructive criticism will give communication managers ideas about how to open up an organization-wide conversation about better communications in your company. Employees appreciate their day-to-day more when they feel like they are in the loop of what’s going on in their workplaces. The need to be engaged drives a prevailing trend in internal communications currently. Some communication managers may want to think about budgeting for:
- Outings that allow staff to let their guards down and bond with others
- Internal themed functions that bring different departments together for contests
- Social networking events
- Community activities and outreach activities
Factors businesses should consider when realistically drawing up an internal communication budget deal with how to improve in certain areas where better communication can lead to:
- Improving customer loyalty and retention
- Lowering employee turnover and raising retention rates
- Reducing miscommunications that lead to lost revenue because someone dropped the ball at a crucial time
Remember the wooden suggestion box? While you might still be using one of these as a way of improving communications, it might not be as efficient as it could be. With many suggestion box apps available, implementing one that encourages your employees to vent frustrations and share insights not only demonstrates that your employees have something to say, but it also reinforces the idea that their talents and inputs are important to the company.
Tip 4: How do you measure the effectiveness of internal communications and their impacts?
How do you know if your internal communication upgrades are working? Besides an overall better vibe in your workplace, some helpful indicators when asked for proof that your campaign to revamp internal communications is successful include:
- Analyzing sales, productivity, and profit data over a certain period of time
- Acquiring employee retention stats over a certain amount of time
- Asking employees their opinions
- Conducting satisfaction surveys
Tip 5: From the top down: Leadership crucial to creating real change
Change starts at the top. Employees look to follow leadership’s example. To create a lasting change, the people at the top must engage in and promote knowledge sharing, transparency, and worker engagement. Directors, executives, and managers need to be on the same page and proactively pursuing improved internal communications in order to see real change in internal communication. A truly collaborative effort, department directors, senior executives, and other managers need to support these initiatives, as well.
Businesses that support company-wide conversations have been found to consist of more productive, creative, and innovative employees, who are essentially more satisfied at their jobs. Improved worker performance, active and ongoing engagement, and high worker retention rates point to the fact that excellent internal communications can improve your bottom line and save your business time and money.
Come join us at one of our Venture X coworking spaces, where productivity, engagement, and collaboration reign supreme. You’ll love going to work in our contemporary, highly-designed office spaces with all of the amenities and services you need to conduct and grow your business. Contact a Venture X coworking space in your area, where the elements for excellent communications reside.